FAQs

STYLO smartphones are available at PEP, PEPHome and PEPCell stores. It can also be purchased online at pepcell.com

Stylo cellphones are able to connect to most networks, anywhere in the world, unless specified as “NETWORK LOCKED”.
Compatible with all major South African networks – Vodacom, MTN, Cell C and Telkom. Please check with operator to ensure compatibility

Stylo cellphones have been designed to offer something for everyone. Developed every step of the way with you in mind – our trusted customer.
Every Stylo cellphone has a combination of sleek design and cutting-edge technology – all at an affordable price. Stylo phones are user-friendly, packed full of all the features you want from your phone.

Most of our models come standard with charger, usb-c cable, earphones, screen protector and protective case. Please check before purchasing to ensure what’s included.

All Stylo devices come with a standard one-year warranty covering manufacturing defects. For more details, please refer to you till slip for further details.

Yes, we do. Customer support is widely available at PEP, PEPcell and PEPHome stores. Support is also provided via our customer care line: +27 86 073 7000

It’s very easy! Simply turn the Stylo cellphone on and follow the instructions on the screen to complete setup. If you want more information, you will also find a step-by-step setup guide in the user manual included with the cellphone.

Updating your software is as easy as going to Settings > System > Software Update. If a software update is available, your Stylo cellphone will notify you. Simply follow the prompts to download and install the update.

In the rare event that you experience any issues with your Stylo device, please visit a PEP, PEP Home or PEP Cell store and a friendly store assistant will assist. If you still experience a problem, please contact the PEP customer service team and someone will gladly assist you without delay!

Yes you can. We offer a 7-day return policy after purchase, should you not be 100% satisfied. Stylo is proud to offer the best return policy in the industry, with an average turn-around time of just 7 working days.
For more details on Stylo returns and exchanges, please refer to you till slip.

There are a number of things you can do to extend your cellphone’s battery life. Depending on the Stylo model, you can enable Battery Saver mode, reduce screen brightness, turn off unwanted notifications, and close any unused apps. Any of these will help to extend your phone’s battery usage.

You can transfer data using cloud services, Bluetooth, NFC or by using the data transfer tool pre-installed on your Stylo cellphone. To find out more about the data transfer tool, take a look at the detailed instructions in the user manual.